Let’s talk about our No-Show Policy and the common questions we get asked:

What is a No-Show Policy? 

When you are scheduled for an appointment, designated time has been set aside with both a nurse and a provider to meet your needs that day.  If you do not call to cancel in a timely manner or you fail to present for your appointment time entirely then it is considered a “Same Day Cancellation” or “No-Show”.  (This can also include if you present late for your appointment and miss your designated appointment slot).  We ask that well visits or behavior visits be cancelled 24 hours prior to your appointment time and that sick visits be cancelled at least 1 hour prior. If you are unable to do so or you simply miss your visit entirely, there is an associated fee.

Is this a new policy? 

No.  This policy has been in place since the practice opened 30+ years ago. 

Is this unique to your practice? 

No.  This is very common in medical practices, as provider and nursing time has been set aside for you and if you fail to show or cancel in a timely manner we are unable to fill that slot in your absence.  Not only is this common in medical, optometry, and dental practices, but it is common in other industries as well, e.g. hair salons, auto repair, etc.  

How much will I be charged? 

There is a set fee based on the type of appointment that was missed with shorter sick appointments costing less than more complex or longer visits like well visits or behavior visits. 

The following fees will be charged for missed visits: injection visit (allergy shot or vaccine) is $10, telemedicine visit is $10, sick visit is $30, well visit or behavior visit is $60, initial ADHD visit (an hour appointment) is $75.

What if this is our first no-show? 

There will still be a charge. 

What if you were able to see me at a different time that day, despite my no-show, will I still be charged? 

Sometimes we are able to shift schedules, stay into our lunch hour or at the end of the day to accommodate you.  We do this as a courtesy to you.  However, you will still be charged a fee for the appointment you missed.

Will my insurance cover this fee? 

No.  You are responsible for the charge.  Your insurance will not be billed.

What happens if I don’t pay the fee? 

You may not be able to schedule further appointments until the balance on your account is paid.  

What happens if I get too many no-shows? 

A total of 3 no-shows for a family means we reserve the right to dismiss you from the practice.  Every missed appointment is a missed opportunity to be caring for another patient.  If you are a new patient and a no-show for your first visit with us, you may not be accepted into the practice.

How can I avoid a no-show? 

When you schedule an appointment please put it on your calendar or set a reminder in your phone.  Our office will call you 2-3 days prior to your appointment to remind you of your upcoming visit, however this is a courtesy call, meaning failing to respond to or confirm this notification does not warrant an excuse for missing an appointment.  We will also only call the primary contact number on file, not every number associated with the patient.

Now remember, we know that life happens and things come up that are out of our control.  In those instances please reach out to us, as we would never seek to charge or “punish” someone for missing an appointment for an unforeseen circumstance. Thank you for understanding!